#What is Email AI Smart Capture?
Email AI Smart Capture is SimpliHome's email intelligence feature. When you forward a relevant email — an appointment confirmation, prescription notification, booking reference, or utility welcome email — SimpliHome reads it, pulls out the key information, and automatically creates the appropriate record in your account.
Rather than manually entering the details, you simply forward the email and SimpliHome does the rest.
#What types of emails can SimpliHome process?
| Email type | What gets created |
|---|---|
| Appointment confirmations | Calendar event |
| Meeting invitations | Calendar event |
| Booking confirmations | Calendar event |
| Prescription notifications | Prescription record for the relevant Circle member |
| Utility welcome emails | Bill record with provider details |
| Insurance confirmation emails | Insurance policy record |
#How do I use it?
Forward the email to:
SimpliBot@bot.simplihome.co.uk
SimpliHome matches the forwarding email address to your account, processes the email, and creates the relevant record automatically. You'll receive an in-app notification once it's done.
#What information does the AI extract from calendar emails?
For appointment and event emails, SimpliHome extracts:
- Event title — the name of the appointment or event
- Date — when it's happening
- Start and end time — or whether it's an all-day event
- Location — venue address if mentioned
- Person name — who the appointment is for (used to assign to the right member's schedule)
#How does SimpliHome know which household member an appointment is for?
If the email mentions a person's name (e.g., "Your appointment for Sarah..."), SimpliHome attempts to match that name to a Circle member's calendar schedule. If a match is found, the event is added to their schedule. If no match is found, the event goes to the Circle's default calendar schedule.
#What is a confidence score?
When SimpliHome reads an email, it gives itself a confidence rating — how certain it is that it correctly understood and extracted the information.
- High confidence — the record is created automatically
- Low confidence — SimpliHome sends you an email asking you to review and confirm the details before creating the record
This prevents poorly-extracted data from silently creating wrong records.
#Why did I receive an email asking me to review a record?
This happens when SimpliHome wasn't sufficiently confident in what it extracted from the forwarded email. The review email will show you what it found and ask you to confirm or correct the details before saving.
This is a safeguard — it's better to ask than to create a record with wrong information.
#How will I know if a record was created automatically?
Records created from emails are tagged so you can identify them. You'll also receive an in-app notification when a new calendar event or other record is created via email intelligence.
#What happens to the email after it's processed?
The email content is used to extract the relevant data and then discarded. The extracted data — the event details, prescription info, or bill details — is what gets saved as a record in SimpliHome. The full email text is not stored.
#Is my email content private?
Yes. Forwarded emails are processed to extract information and are not stored permanently. Only people in your Circle can see the records that are created.
The text of forwarded emails is processed by AI to extract the relevant details. Email credentials and access to your email account are never involved — you're choosing which specific emails to forward.
#What if the AI creates a record with wrong details?
You can edit or delete any record created by email intelligence, just like any manually created record. If you spot an error, open the record and update it directly.
If you receive a review email before a record is created, use that to correct any mistakes before they're saved.
#What if I forward an email and nothing happens?
A few things to check:
- Make sure you're forwarding from your SimpliHome account email address. SimpliHome identifies you by the email address you forward from — if it doesn't match your account, it can't create the record.
- The email type may not be supported. If it's a type SimpliHome doesn't recognise (a promotional email, a receipt for something unrelated), it won't create a record.
- Check your in-app notifications — a notification is sent when a record is created or when a review is needed.
#Where can I learn more?
Read the full Email AI Smart Capture guide.